Pawheed is owned Skaigen systems Pvt Ltd, licensed and managed by Skaigen systems Pvt Ltd(“ Company”, “We”, “Us”, or “Our”) is a private limited company having its registered office at 56 A moti nagar Gujar Ki thadi New sanagner road Jaipur Rajasthan 302019. which operates the website www.Pawheed.com (collectively hereinafter referred to as the “Platform”). These Terms of Service (“Terms”) govern Your access to or use of the Platform and the Services (as defined below) made available on the Platform. By accessing the Platform or using the Service, You agree to these Terms. Your access to or use of the Service is conditioned on Your acceptance of and compliance with these Terms and other policies of the Platform. The Company requests You, the users of the Platform (“User”, “You”, “Your”), to please read these Terms and all other policies of the Platform (“Platform Policies”) carefully before using or registering on the Platform. If You do not agree with these Terms or any other Platform Policies, please do not access the Platform or use the Service.

These Terms of Service (“Terms”) govern Your access to and use of the Platform and the services provided thereon (the “Services”). By accessing, browsing, or using the Platform or availing any Services, You agree to be bound by these Terms and all applicable Platform policies (collectively, the “Platform Policies”). If You do not agree with these Terms or any Platform Policies, You must immediately cease accessing or using the Platform and the Services.

1. DEFINITIONS AND SERVICES

• 1.1 The Company provides an online platform that facilitates: (a) the listing, promotion, and sale of pet care products, including but not limited to pet food, toys, accessories, and related items (“Products”); (b) veterinary teleconsultation and tele-advice services for pets through independent qualified veterinarians or consultants listed on the Platform (“Consultants”); and (c) requests for on-demand pet care services such as pet walking, pet sitting, grooming, and similar services through independent third-party service providers (“Service Providers”).
  
  The foregoing shall collectively be referred to as the “Services”.
• 1.2 The Company acts solely as an intermediary (as defined under the Information Technology Act, 2000) facilitating connections between Users, Consultants, Service Providers, and sellers of Products. The Company is not a party to any transaction between Users and such third parties and does not provide veterinary, medical, or pet care services itself.

2. ELIGIBILITY

• 2.1 You must be at least 18 (eighteen) years of age and legally competent to enter into binding contracts under applicable law to access or use the Platform or Services.
• 2.2 By using the Platform, You represent and warrant that You meet the eligibility criteria and are not barred from using the Services under any applicable law or prior Company action.

3. USER ACCOUNT

• 3.1 You are responsible for maintaining the confidentiality of Your account credentials and for all activities conducted through Your account.
• 3.2 You shall promptly update Your account information to ensure it remains accurate, complete, and current.
• 3.3 The Company reserves the right to suspend or terminate Your account or access if it reasonably believes that Your account information is inaccurate, incomplete, or used in violation of these Terms.

4. USER OBLIGATIONS AND PROHIBITED CONDUCT

• 4.1 You shall use the Platform and Services only for lawful, personal, non-commercial purposes and in compliance with these Terms and all applicable laws (including the Information Technology Act, 2000).
• 4.2 You shall not, directly or indirectly:
  • (a) upload, transmit, or share content that infringes third-party rights, is defamatory, obscene, harassing, harmful to minors, invasive of privacy, or otherwise unlawful;
  • (b) impersonate any person or entity;
  • (c) engage in unauthorized data collection, scraping, reverse engineering, or circumvention of security measures;
  • (d) transmit viruses, malware, or disruptive code;
  • (e) create multiple accounts or transfer/sell Your account;
  • (f) engage in any activity that violates these Terms, Platform Policies, or applicable law.

5. VETERINARY TELECONSULTATION SERVICES

• 5.1 The Platform facilitates connections with independent Consultants for teleconsultation (video, audio, or other supported modes). Consultants are solely responsible for any advice, diagnosis, prescription, or treatment recommendation provided.
• 5.2 You acknowledge and agree that:
  • (a) teleconsultation is advisory only, does not replace physical examination, and is subject to inherent limitations of remote diagnosis;
  • (b) You must independently verify Consultant credentials and qualifications;
  • (c) any advice should be used only in non-emergency situations, in conjunction with ongoing treatment under a local veterinarian, and after consulting a physically present veterinarian before acting on any recommendation;
  • (d) the Company is not liable for the acts, omissions, advice, or professional conduct of any Consultant.

6. ON-DEMAND PET CARE SERVICES AND PRODUCTS

• 6.1 On-demand pet care services are provided solely by independent Service Providers. The Company acts only as an intermediary and shall not be liable for the quality, safety, performance, or outcome of such services.
• 6.2 Product sales are governed by the terms of the respective seller. The Company facilitates the transaction but is not the seller unless expressly stated.

7. FEES, PAYMENTS, CANCELLATION & REFUNDS

• 7.1 All fees for Services and Products are as displayed on the Platform at the time of transaction and payable in Indian Rupees (INR).
• 7.2 Payments are processed through third-party payment gateways. You authorize the Company to facilitate such payments and agree to comply with the payment provider’s terms.
• 7.3 Cancellation, refunds, shipping, and related matters shall be governed by the Platform’s Cancellation Policy, Refund Policy, and Shipping Policy (as applicable and amended from time to time).

8. INTELLECTUAL PROPERTY

• 8.1 All content, software, trademarks, logos, and materials on the Platform (“Company Content”) are owned by the Company or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for personal, non-commercial purposes in accordance with these Terms.
• 8.2 You shall not copy, reproduce, modify, distribute, or create derivative works of any Company Content without prior written consent.

9. DISCLAIMERS & LIMITATION OF LIABILITY

• 9.1 The Platform and Services are provided “as is” and “as available” without warranties of any kind, express or implied.
• 9.2 To the maximum extent permitted by law, the Company disclaims liability for:
  • (a) accuracy, completeness, or suitability of any content, advice, or service provided by Consultants, Service Providers, or sellers;
  • (b) any loss, damage, injury, or consequence arising from use of the Services, Products, or third-party interactions;
  • (c) unauthorized access, interruptions, viruses, or technical issues.
• 9.3 The Company’s total aggregate liability shall in no event exceed the amount paid by You to the Company in the twelve (12) months preceding the claim.

10. INDEMNIFICATION

• 10.1 You agree to indemnify, defend, and hold harmless the Company and its affiliates, officers, directors, employees, agents, and licensors from any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from Your breach of these Terms, misuse of the Platform/Services, or violation of any third-party rights or applicable law.

11. TERMINATION

• The Company may suspend or terminate Your access or account at any time, with or without cause or notice, including for breach of these Terms. You may terminate Your account by contacting support@pawheed.com.

12. GOVERNING LAW & DISPUTE RESOLUTION

• These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Jaipur Rajasthan.

13. GRIEVANCE REDRESSAL

• For complaints, contact the Grievance Officer at support@pawheed.com. Complaints shall be acknowledged within 48 hours and resolved within 30 days, subject to applicable law.

14. MISCELLANEOUS

• 14.1 These Terms, together with the Platform Policies (including Privacy Policy), constitute the entire agreement.
• 14.2 The Company may amend these Terms at any time by posting the revised version on the Platform. Continued use constitutes acceptance.
• 14.3 Force majeure, severability, no waiver, and assignment provisions apply as standard.

By using the Platform, You confirm that You have read, understood, and agree to be bound by these Terms.

For support: support@pawheed.com