SKaigen systems Pvt Ltd (“Company” "We", "Us", or "Our") a private limited company with its registered at 56 A moti nagar gujar ki thadi new sanagner road Jaipur , Rajasthan, operates the website www.pawheed.com (hereinafter referred to as the "Platform"). The Company is committed to protecting Your privacy and the information that You share while using the Platform. We value the trust You place in Us. That’s why We maintain the highest security standards for securing the transactions and Your information.

The Company is committed to protecting the privacy of individuals who access or use the Platform or avail the services offered thereon (the “Services”). This Privacy Policy (“Policy”) describes how the Company collects, uses, stores, discloses, transfers, and otherwise processes personal information when You use the Platform or Services.

By accessing, browsing, registering on, or using the Platform or Services, or by clicking “I Accept” (or equivalent), You (“You”, “Your”, “User”) expressly consent to the collection, use, storage, disclosure, transfer, and processing of Your personal information in accordance with this Policy. This Policy forms an integral part of, and must be read in conjunction with, the Platform’s Terms of Service.

If You do not agree with the terms of this Policy, please do not access or use the Platform or Services.

All capitalized terms used but not defined herein shall have the meanings ascribed to them in the Terms of Service.

This Policy constitutes an electronic record under the Information Technology Act, 2000 and rules made thereunder and does not require any physical, electronic or digital signature from the Company.

1. INFORMATION WE COLLECT

• 1.1 Information You Provide We may collect the following categories of personal information that You voluntarily provide or that is generated in connection with Your use of the Platform:
  • Name, email address, mobile number, password, date of birth, gender (where provided)
  • Billing and shipping address
  • Pet-related information (name, breed, age, medical history, photographs, etc.)
  • Payment-related information (processed through third-party gateways – see clause 1.5)
  • Content You upload, post, transmit or share (messages, images, videos, reviews, feedback, etc.)
  • Information submitted through customer support, surveys, or communications
• 1.2 Automatically Collected Information The Company may collect non-personal information relating to Your activities while accessing the Service or other information from and about the devices through which the Platform is used including SDK/API/JS code version, browser, internet service provider, operating system, browser type, cookie information, timestamp, application identifier, application version, application distribution channel, independent device identifier, Android ad master identifier, network card (MAC) address, and international mobile device identification code (IMEI), the equipment model, the terminal manufacturer, the terminal device operating system version, the session start / stop time, location, language, the time zone and the network state (WiFi and so on).
  • In addition to the profile information, You may also tell us Your exact location if You choose to enable Your computer or mobile device to send us location information. The Company may use and store information about Your location to provide features of the Service to You and to improve and customize the Service and provide location based Services to You. You can withdraw Your consent at any time by disabling the location-tracking functions on Your mobile. However, this may affect Your enjoyment of certain functionalities on the Platform. In addition to the above, We identify and use Your IP address to also help diagnose problems with Our server, resolve such problems and administer the Platform. Your IP address is also used to help identify You and to gather broad demographic information.
  • Our servers automatically record information ("Log Data") created by Your use of the Service through the Platform. Log Data may include information such as Your IP address, operating system, the referring web page, pages visited, location, Your mobile carrier, device and application IDs, search terms and the manner of Your interaction with links across the Platform, including email notifications, by clicking redirecting links or through other means. The Company receives Log Data when You interact with the Service. The Company uses Log Data to provide Service, to measure, customize, and improve the Service, and to aid a better user experience. We may also collect data using web beacons, tags, or pixels.
  • When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. In case You make any payment on the Platform in relation to the Service, You understand and acknowledge that the Company only facilitates the processing of such payment by third-party payment gateway and all financial information including bank account details is collected by such third-party payment gateway and not by the Company. You expressly consent to the sharing of Your information with third party service providers, including payment gateways, to process payments and manage your payment-related information. Hence, the Company cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by the Company or the Company’s third-party service providers. The Company will not be liable for any acts or omissions on the part of the payment gateway. You should view the terms of service and the privacy policy of such third-party payment gateway prior to disclosing any sensitive personal information to such third-party payment gateway.
• 1.3 Cookies and Similar Technologies We use cookies, web beacons, pixels, SDKs, and similar tracking technologies to enhance functionality, analyse usage, personalise content, and serve relevant advertisements. You may manage cookie preferences through Your browser settings, although disabling cookies may limit certain Platform features.
• 1.4 Location Information If You enable location services, We may collect precise or approximate location data to provide location-based features and improve Services. You may disable location sharing at any time via device settings.
• 1.5 Payment Information We do not directly collect or store Your financial information (credit/debit card details, bank account numbers, etc.). All payment processing is handled by third-party payment gateways compliant with applicable PCI-DSS standards. By making a payment, You consent to sharing necessary transaction information with such gateways.

2. HOW WE USE YOUR INFORMATION

• We use the collected information for the following purposes:
  • To create, maintain and manage Your user account
  • To provide, personalise, improve and optimise the Services
  • To process transactions and facilitate delivery of Products/Services
  • To communicate with You (transactional, administrative, service-related, promotional)
  • To verify identity and prevent fraud, abuse or unauthorised access
  • To send You service updates, legal notices, policy changes
  • To conduct internal research, analytics, auditing and product development
  • To customise content, recommendations and advertisements
  • To comply with legal obligations, respond to lawful requests, and enforce our Terms
  • For any other purpose with Your consent or as permitted by law

3. SHARING AND DISCLOSURE OF INFORMATION

• We may share Your information with third parties in the following circumstances:
  • 3.1 With Service Providers: With third-party vendors, consultants, logistics partners, payment processors, marketing/advertising partners, cloud service providers and other service providers who assist us in operating the Platform and delivering Services. These parties are contractually bound to use the information only for the purposes we disclose and to maintain confidentiality and security.
  • 3.2 Business Transfers: In connection with any merger, acquisition, sale of assets, reorganisation, bankruptcy, or similar transaction, Your information may be transferred to the relevant third party.
  • 3.3 Legal Requirements: To comply with applicable law, court orders, government requests, or to protect the rights, property, safety of the Company, Users, or the public.
  • 3.4 Aggregated/De-identified Data: We may share aggregated, anonymised or de-identified data with third parties for analytics, research, or marketing purposes.
• We do not sell Your personal information to third parties.

4. DATA SECURITY

• We implement reasonable technical, organisational and physical security measures consistent with industry standards and applicable law to protect Your information from unauthorised access, loss, misuse, alteration or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. You acknowledge the inherent security risks of internet-based services and agree not to hold the Company liable for any breach beyond gross negligence or wilful misconduct on our part.

5. CHILDREN’S PRIVACY

• The Platform and Services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If We become aware that We have collected such information, We will delete it promptly. Parents/guardians who believe their child has provided us with information should contact support@pawheed.com.

6. YOUR RIGHTS AND CHOICES

• Subject to applicable law (including the Digital Personal Data Protection Act, 2023 when fully operational), You may have the right to:
  • Access, correct, update or delete Your personal information
  • Withdraw consent (where processing is consent-based)
  • Restrict or object to certain processing
  • Portability of data (where technically feasible)
• To exercise these rights, email support@pawheed.com. We will respond in accordance with applicable law.
• To delete your account and all associated data, please email us at support@pawheed.com with the subject 'Account Deletion Request' from your registered email.
• You may opt out of promotional communications at any time (transactional/service messages are not opt-out). You can manage cookies and location permissions through Your device/browser settings.

7. DATA RETENTION

• We retain Your personal information for as long as necessary to fulfil the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Thereafter, We will delete or anonymise the data in accordance with law.

8. GRIEVANCE REDRESSAL

• For any privacy-related grievances, please contact:
• Grievance Redressal Write Us On Email: support@pawheed.com
• We will acknowledge receipt within 24 hours and endeavour to resolve the grievance within 15 days (or such longer period as permitted under law).

9. CHANGES TO THIS POLICY

• We may update this Policy from time to time. The updated version will be posted on the Platform with a revised “Last Updated” date. Your continued use of the Platform/Services after such changes constitutes acceptance of the revised Policy.

10. CONTACT US

• For questions or concerns regarding this Privacy Policy, please contact: Email: support@pawheed.com
• By using the Platform, You confirm that You have read, understood, and agree to this Privacy Policy.